Always keep your paperwork
When installing a new fixture it will come with some paperwork. ALWAYS KEP THIS PAPERWORK!!!!!!! Most companies have a “lifetime” guarantee. I put “lifetime” in quotes because who’s lifetime are we talking about? The company gets to decide that part. However with this guarantee you can get repair parts for free, most times, with just a phone call. This is where the paperwork comes into play. It will have all the info you need on it. Company phone number, part numbers, and pictures of the parts you are looking for. All you gotta do is call, listen to some terrible hold music for a while, and your parts will show up at your door.
Pro tip: When you are talking to customer support, it’s always good to throw some humor in there. These people usually have to deal with impatient grumps all day. If you can get on their good side it makes things go much smoother.
