virtual plumbing process

1. You have a plumbing problem

2. You think you probably could fix it yourself (or at least want to find out if you could before spending hundreds of dollars and waiting for a traditional plumber to come check it out).

3. You log onto thepocketplumber.com and schedule a call with me!

4. You’ll be prompted to put in your name, email, and credit card information (which is kept private and secure through Stripe).

   • Your card will not be charged until our services have concluded.

5. At the date and time of our call, you click the Google Meetings link in the email confirmation / calendar invite. This connects us directly.

6. We chat through your issue. If over video, you show me whatever I may need to look at to advise you properly on how to proceed. I stay on the phone with you while you fix your shit. Like your very own home repair coach!

7. Once I’ve helped you as much as I can, we conclude the call.

8. I tally up all the minutes we’ve spoke and process your card securely through Stripe.

9. You receive an email with my thank you, your receipt, and a link to review my services.

payment info

• Payments accepted securely online through Stripe.

• Your card will be authorized at the time of booking. However, you won’t be charged until our services have been rendered.

• All major credit cards accepted.

• All video and phone calls are billed in 15-minute increments. For example, if your total call time is less than 15 minutes, you will be billed for a full fifteen minutes. Or, if your call is 22 minutes, you will be billed for a full half hour (you get the gist!).

• Most simple repairs can be taken care of within 15 minutes. Like I said you call a plumber and they’re out the door in five minutes. Now you can save HUNDREDS!!

questions & answers

What if I have a plumbing emergency and need help right away?

If you have an emergency (like water coming up through your basement floor drain at 10pm, not good!) you can reach me immediately through our emergency schedule option.

When using our emergency schedule option, once you input your details and credit card information, you will receive an email with my direct phone line. You can FaceTime, Google Duo, or call me immediately!

When will I be charged?

You will be charged once our services have been rendered. So, once I’ve helped you as much as I can, we process your card for the total amount of time we’ve talked.

How much does it cost?

• Standard Appointments: $1.50 per minute.

• Emergency Access: $2 per minute.

What if I don’t have the right parts or tools?

I’ll advise you on what you need to order and how to get what you need. Once you have everything, schedule another call with me to help get you through the fix! Read my blog on the top tools you could need!

What if it takes more than one call to fix the issue?

This happens for various reasons like needing to order parts or getting the correct tool, etc. As far as billing, I keep track of all the minutes we’ve spoken over the course of the entire issue. Once the issue is resolved and we’ve concluded our time together, your card will be charged for the full amount of time we’ve spoken.

Will I get a receipt?

Yes, you will receive an email with the full amount charged and date you were charged.